Refund policy

Our returns window

Returns are accepted for 30 days after delivery. Write to info@westpeaksupply.shop with the order number and the size you chose before you post anything, so the parcel is booked against your order instead of arriving unannounced at our Edinburgh address.

Condition requirements

Everything must be returned unworn, unwashed and with its tags in place. Knitwear should be folded, never hung, because the shoulders stretch in transit; dresses with a gathered or tiered skirt should travel folded flat. Altered, hemmed or laundered garments cannot be accepted.

Inspection and refund

Each return is looked over within 2 business days. Once accepted, the money goes back to the original payment method, usually within 5 to 10 business days depending on how quickly your bank processes it.

Return delivery cost

You arrange and pay for the return postage. If the garment is faulty, damaged or simply not what you ordered, tell us first and we will arrange the return at our cost.

Damage on arrival

Photograph the packaging and the garment and get in touch within 48 hours of delivery so we can sort out a replacement or a refund quickly.

Nothing received

If tracking shows no progress, notify us within 7 days of the expected delivery date and we will investigate with the carrier and settle it with you.

Dispatch and delivery

Every order is prepared in 1 to 3 business days at our Edinburgh warehouse, and delivery is estimated at up to 15 business days. Postage is calculated at checkout by distance.

Who we are

MR LEIGHTON ANTONY WATTS
Wardlaw Terrace, Edinburgh, EH11 1TW, United Kingdom
Email: info@westpeaksupply.shop
Phone: +44 118 991 2003